INTER GROUP ASSISTANCE SERVICES

Should you have a claim please download the relevant claim form, complete it and send it to the claims department as detailed . NB – This is only for Policies which were issued from 1 September 2004, not before.
Claims Form

Our claim forms are in Adobe Acrobat format for easy viewing and printing.If you do not have the free Abobe Acrobat Reader click here

INTER GROUP ASSISTANCE SERVICES -24 hour Emergency Services

Inter Group Assistance Services will provide immediate help if you are ill or injured outside the United Kingdom or Channel Islands. Contact them on:

Inter Group Assistance Services

Please do not use this number for non-essential calls

Lines open 24 hours a day-every day of the year

Tel: +44 (0) 1252 740 100

Emergency Fax Number: +44 (0) 1252 740 110

Quote reference: IGCS1414

When you contact Inter Group Assistance Services, you will need to say you are insured with “travel-insurance-online.com” and give the following information:

  1. Your name
  2. Your address
  3. Your phone number abroad
  4. Your policy number noted on your schedule

Hospital treatment abroad

If you go into hospital abroad and you are likely to be in hospital for more than 24 hours, someone must contact the Inter Group Assistance Services for you immediately. If you do not, this could mean we will provide no cover and reduce the amount we pay for medical expenses.

If you receive medical treatment abroad as an outpatient, you should pay the hospital or clinic and claim you medical expenses from Inter Group Claims Services when you return to the United Kingdom or Channel Islands.

When you return home

Making a claim

If you need to make a claim, please obtain a claim form from no later than 31 days after the event, by:

  1. Telephoning Inter Group Claims Services on 0870 730 3160 quoting reference: IGCS1414; or
  2. Writing to Inter Group Claims Services, Waverley House, Farnham Business Park, Weydon Lane, Farnham, Surrey, GU9 8KT, quoting reference: IGCS1414

When returning the claim form, please include all relevant documentation. Please send originals – not photocopies (keep copies for your records). For all claims you will need to send your original insurance schedule and your original holiday booking invoice.

Complaints Procedure

If for any reason, you consider that we have not kept our promise or you have any cause for complaint regarding this insurance, you should write, in the first instance, to:

The Customer Services Manager, travel-insurance-online.com, Jade Stanley Limited, 10-11 Lower John Street, London W1F 9EB.

If you are still not satisfied with the way your complaint has been handled, please write to:

The Managing Director, AIG Europe(UK) Limited, Accident and Health Department, 58 Fenchurch Street, London EC3M 4AB.

If we cannot resolve the differences between us, you can refer the dispute for independent adjudication to:

Financial Ombudsman Services Limited, South Quay Plaza, 183 Marsh Wall, London, E14 9SR, telephone 0845 080 1800.

Financial Ombudsman Services Limited will not consider your complaint until you have first written to the underwriter of Financial Ombudsman Service prior to taking legal action against the underwriters.